A Better Apology

We have all hurt others. 

We have all been hurt by others.

If relationships are to survive, apologies are necessary.

We know that our please-forgive-me offerings should be sincere. But, like you, I have witnessed white-washed apologies that are forced and sometimes defensive. Our plea is often ambiguous as we try to smooth over our responsibility. We include global terms like anything or everything when presenting our verbal contrition. 

In a world offering such an assortment of hurtful techniques (in person and online), I am hopeful that we can overcome our divisions with well-crafted love-based apologies. 

 

Co-authors Marjorie Ingall and Susan McCarthy break down 
the six (and a half) steps to great apologies.