A 'typical' company looks to win a contract (sale) by attempting to make a good impression, provide excellent service and hopefully, begin a long term relationship. This logo is representative of corporate good intentions.
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| Rochester Public Utilities - I've had good experiences here. |
Companies all promise something. Will promises made help acquire and retain customers or might companies lose them with this very same promise?
The answer is determined by customer expectations. I've read about these "promises". I've read about delivering on these promises as well.
There is an entire range of possibilities within a customer satisfaction matrix.
